Privacy
Privacy notice
What we collect, why we collect it and what your rights are. In plain English.
Last updated: November 2026
Who we are
SOS Storage is the trading name of SOS Storage (Gwynedd) Limited (company number 06339271), registered office 116 Duke Street, Liverpool, L1 5JW. We are the controller of the personal information described in this notice.
If you have any questions about this notice or how we handle your information, email containers@
What we collect
- When you make an enquiry: your name, phone number, email address if you give it, the container size and timing you’re interested in, and anything else you tell us in your message.
- When you call or email us: your contact details and the content of your message.
- When you become a customer: the details we need to set up and manage your storage agreement. We’ll explain these when you book.
- When you visit this website: our hosting provider automatically records basic technical information, such as your IP address and browser type, to deliver the site and keep it secure.
Why we use it
- To reply to your enquiry and give you a quote. We do this because you asked us to, as a step towards entering into a contract with you.
- To provide and manage your storage if you become a customer. This is necessary to perform our contract with you.
- To keep our website and business secure, and to keep the records the law requires. We do this to meet our legal obligations and because we have a legitimate interest in running the business properly.
We don’t sell your information, and we don’t use it for marketing unless you’ve asked us to.
Who we share it with
We only share your information with service providers who help us run the business, such as our website hosting and enquiry-form provider and our email provider. They may only use it on our instructions. Some providers may process information outside the UK. Where they do, we rely on safeguards recognised under UK data protection law.
We may also share information where the law requires us to.
How long we keep it
We keep enquiries for up to 12 months so we can deal with follow-up questions. If you become a customer, we keep your records for the length of your agreement and for as long afterwards as the law requires.
Cookies and tracking
This website doesn’t use cookies, analytics or advertising trackers. The map on our home page only loads from OpenStreetMap if you choose to show it.
Your rights
You have the right to ask for a copy of the information we hold about you, to have it corrected or deleted, to object to or restrict how we use it, and to ask for it to be transferred. To use any of these rights, contact us using the details above. We’ll respond within one month.
If you’re unhappy with how we’ve handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
Changes to this notice
We may update this notice from time to time. The latest version will always be on this page.